Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a exchange or return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a exchange/return, you can contact us at customercare@purewhites.in

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Once used, products will be ineligible for exchange or return. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@purewhites.in

Exchanges/Returns are only allowed in the following unlikely cases:

  • The product is damaged or if you received the wrong item.
  • The product is not sealed properly at the time of delivery.
  • The product has expired by the time of delivery.

In case of an exchange, the product will be delivered to you within 3-5 days after the return pick-up is done.

In case of any delivery related discrepancy, please reach out to us within 48 hours after the order is delivered.

 

Damages and issues
Please inspect your order upon reception and contact us within 24 hrs if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Note: In case of any quality issue, kindly contact us on +91 7840088313 or drop a mail to us at customercare@purewhites.in.


Cancellation:

  • An order cancellation request will be accepted only if we have not yet shipped the product.
  • If a cancellation request is accepted, you are entitled to get a refund of the entire amount.
  • Pure Whites reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@purewhites.in.